We ship through DTDC or any other standard courier service throughout India and via AMRAX outside India.
Delivery of order outside India take 7-10 working days to deliver and order within India are delivered in & working days
For orders within India there is no separate shipping charge.
For orders outside India, shipping is charged separately based on the location of delivery.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in the order amount. Any duties or charges are directly paid to the shipping agency, they are levied only once the product enters the country and has to be paid by the customer.
As a policy, no exchange or returns are offered on any product that's delivered in the best of condition.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are offer a full refund or re-fulfilling your order. The right product will be delivered to the customer in 7 working days. In such cases, if the customer requires a refund, the same will be processed in 7 working days.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Responsibility of the return item is on the customer till it reaches our office.
To return or exchange a product or report a damage in transit please get in touch with us via email on firstname.lastname@example.org within 24 hours of the product delivery.
SORAYA is not liable to pay any duties or taxes, in case the customer refuses to pay - for any international order.